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Amahlathi Local Municipality is an authority that governs areas encompassing Cathcart, Stutterheim, Keiskamahouk and Kei Road in the Eastern Cape. BSA was appointed in October 2014 to supply, install and manage a consumer query tracking and management system that was aimed at streamlining consumer queries from the time they are logged up to their resolution.
The Municipality operates a 24 Hr call center where customers are able to call in and log their respective queries. A substantial number of queries are related to water and sanitation services. There are about 7 local municipalities that fall under OR Tambo District and these are all serviced by our Q1 System. The municipality is now able to make follow-ups on consumer queries by use of a unique reference number given to each query logged and also monitor progress on query resolution by technicians.