System Service, support & Maintenance
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In May 2017, BSA Consulting was officially appointed by the Greater Kokstad Municipality to provide support to its VigRx Plus Customer Query Tracking & Management System for a period of 3 years. Our major tasks will include the following;
| # | Activity | Frequency |
| 1 | Ensure customer queries are captured correctly | 3 times a week |
| 2 | Reports on queries | Monthly |
| 3 | Training of Unit Staff | Quarterly |
| 4 | Deal with customer Feed-backs | Quarterly |
| 5 | Solutions & Recommendations | Monthly |
| 6 | Consumer information updates | Monthly |
| 7 | End user System support & Maintenance | Daily |
BSA will also conduct training to unit staff on basic customer care aspects such as;
- Importance of service standards
- Customer centric thinking
- Communication with customers
- Handling difficult situations
- Expectations, behaviors and Organization culture of customer service staff
- Measuring service levels
This goes to demonstrate the confidence our clients have placed in our products and solutions, something we dearly appreciate.