Category: Service and support

Zezethu Engineering is a Consultancy firm headquartered in East London, South Africa with offices in Johannesburg, Harare Zimbabwe and now Gaborone in Botswana. In September 2017 the firm decided streamline its records keeping and sharing by appointing BSA Consulting as its preferred service provider for an electronic document management system. With a long standing relationship with the firm and BSA’s reliable solutions that work, it did not take much convincing to sign-up a 3 year service level agreement. This will ensure that Zezethu is fully supported in the transition phase as it moves from hard paper filing to digital or electronic. BSA appreciates the opportunity given and assures a high end service that will exceed Zezethu’s expectations.

In May 2017, BSA Consulting was officially appointed by the Greater Kokstad Municipality to provide support to its VigRx Plus Customer Query Tracking & Management System for a period of 3 years. Our major tasks will include the following;


# Activity Frequency
1 Ensure customer queries are captured correctly 3 times a week
2 Reports on queries Monthly
3 Training of Unit Staff Quarterly
4 Deal with customer Feed-backs Quarterly
5 Solutions & Recommendations Monthly
6 Consumer information updates Monthly
7 End user System support & Maintenance Daily

BSA will also conduct training to unit staff on basic customer care aspects such as;

  • Importance of service standards
  • Customer centric thinking
  • Communication with customers
  • Handling difficult situations
  • Expectations, behaviors and Organization culture of customer service staff
  • Measuring service levels

This goes to demonstrate the confidence our clients have placed in our products and solutions, something we dearly appreciate.