System Service, support & Maintenance

In May 2017, BSA Consulting was officially appointed by the Greater Kokstad Municipality to provide support to its VigRx Plus Customer Query Tracking & Management System for a period of 3 years. Our major tasks will include the following;


# Activity Frequency
1 Ensure customer queries are captured correctly 3 times a week
2 Reports on queries Monthly
3 Training of Unit Staff Quarterly
4 Deal with customer Feed-backs Quarterly
5 Solutions & Recommendations Monthly
6 Consumer information updates Monthly
7 End user System support & Maintenance Daily

BSA will also conduct training to unit staff on basic customer care aspects such as;

  • Importance of service standards
  • Customer centric thinking
  • Communication with customers
  • Handling difficult situations
  • Expectations, behaviors and Organization culture of customer service staff
  • Measuring service levels

This goes to demonstrate the confidence our clients have placed in our products and solutions, something we dearly appreciate.

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