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Amahlathi Local Municipality is an authority that governs areas encompassing Cathcart, Stutterheim, Keiskamahouk and Kei Road in the Eastern Cape. BSA was appointed in October 2014 to supply, install and manage a consumer query tracking and management system that was aimed at streamlining consumer queries from the time they are logged up to their resolution.
There are a number of stakeholders involved in the life cycle of a customer query and there is need to keep track of all resolutions, decisions and activities for future reference.
Our flagship Q1 System an easy to use web interface that automates the tasks involved.
The following but not limited high level benefits are realized;
Amahlathi Local Municipality is an authority that governs areas encompassing Cathcart, Stutterheim,
Inxuba Yethemba was one of our pioneer clients that took up the services of our Q1 system. BSA has
Greater Kokstad Municipality forms part of Harry Gwala District Municipality in Kwa Zulu Natal. With