Customer Query Tracking & Management System (Q1) – Inxuba Yethemba Municipality

Inxuba Yethemba was one of our pioneer clients that took up the services of our Q1 system. BSA has maintained a steady relationship with management and staff of Inxuba Yethemba municipality for over 3 years and going strong. The municipality realized a need to automate the process of query management and consumer interaction with a sole purpose of improved service delivery.Q1 is a customized process flow automation tool that solves specific challenges in their current process. There are a number of stakeholders involved in the life cycle of a customer query and there is need to keep track of all resolution decisions and activities for future reference.

Using the platform, the client is able to automate almost all the process flows involved with the ability to receive instant updates from the various stakeholders involved in the query life-cycle. The system boasts the following but not limited features;

1. Customer Registration and Management

2. Query Logging

3. Department / Directorate Configuration and Categories

4. Email Notifications and SMS

5. Customer Feedback

6. Reports Module

7. User and Resource Management

8. Application Configuration and Parameterization

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Project Data

DATE CLIENT CATEGORY STATUS

Jun 2014 Inxuba Yethemba Municipality Software Development Complete

Customer Query Tracking & Management System (Q1) – Inxuba Yethemba Municipality

Project Data

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