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Zezethu Engineering is a Consultancy firm headquartered in East London, South Africa with offices in Johannesburg, Harare Zimbabwe and now Gaborone in Botswana. In September 2017 the firm decided streamline its records keeping and sharing by appointing BSA Consulting as its preferred service provider for an electronic document management system. With a long standing relationship with the firm and BSA’s reliable solutions that work, it did not take much convincing to sign-up a 3 year service level agreement. This will ensure that Zezethu is fully supported in the transition phase as it moves from hard paper filing to digital or electronic. BSA appreciates the opportunity given and assures a high end service that will exceed Zezethu’s expectations.
In August 2017 Umzimvubu Local Municipality appointed BSA Consulting as the preferred service provider for the implementation, Service and support of the Municipal Customer query tracking and management system. This after a vigorous scrutiny of a number of other service providers, a process which lasted several weeks. Our experience in VigRx Plus custom designed applications and passion to make a difference wherever we set foot elevated us above the rest. BSA Consulting will provide support to the municipality for the net three years in a number of areas related to customer care. We thank Management for having made a wise decision and as always we promise to deliver beyond expectations.
In May 2017, BSA Consulting was officially appointed by the Greater Kokstad Municipality to provide support to its VigRx Plus Customer Query Tracking & Management System for a period of 3 years. Our major tasks will include the following;
| # | Activity | Frequency |
| 1 | Ensure customer queries are captured correctly | 3 times a week |
| 2 | Reports on queries | Monthly |
| 3 | Training of Unit Staff | Quarterly |
| 4 | Deal with customer Feed-backs | Quarterly |
| 5 | Solutions & Recommendations | Monthly |
| 6 | Consumer information updates | Monthly |
| 7 | End user System support & Maintenance | Daily |
BSA will also conduct training to unit staff on basic customer care aspects such as;
- Importance of service standards
- Customer centric thinking
- Communication with customers
- Handling difficult situations
- Expectations, behaviors and Organization culture of customer service staff
- Measuring service levels
This goes to demonstrate the confidence our clients have placed in our products and solutions, something we dearly appreciate.
BSA Consulting in an effort to serve her clients better has launched a new website that focuses on keeping its clientele updated with developments. We at BSA are committed to offering cutting edge solutions that work. We believe that big problems need simple solutions!